Delivery time commitment.
- We have money-back guarantee in case of delivery is outside of our time commitment. We give the post services 65 days for your goods to arrive to your post after the status of your order change to Shipped. If not arrive up to the time limit, please contact your seller and request a refund.
The product quality is bad what should I do?
- If the product is defected, broken or doesn’t much the description then contact your seller from your order menu and try to resolve this. Seller may ask you for more information or pictures and proofs. Otherwise the seller has to refund you ask him politely. If he refuses, contact us directly.
Can my refund request be denied?
- 75 days have passed from the shipped status.
- More than 14 days have passed since the goods were delivered;
- The quality of the goods corresponds to the description provided by the seller;
- The defect of the goods cannot be identified on the provided photos / videos;
When will I get money back?
- The money will be return in the account you use to pay, within 1-14 days after the order changes its status to “Refunded.”