Frequently ask questions and more.

How can I contact Seller

If you have a pre-sale question just press the Contact Seller button next to the item you like. Or press inquiry button on sellers store.

If you have an order question or any other regarding that order go to your dashboard and select orders. Next to that order  click on support button

Reasons to contact sellers?

  • If the product is faulty.
  • For a question that is not listed in the Description.
  • In case of problem in transactions and goods.

 

Do I need an account to purchase?

Yes it is mandatory so you can monitor your orders, refunds support tickets and so on. It only takes a minute.

The payment has been decline why?

Some Common reasons for declining the payment are:

  • Not enough funds in your card or PayPal account
  • Some kind of amount restriction from your card or bank.
  • Maybe technical issues at that moment like internet problems.
  • Contact your bank or fund provider to resolve this.

How to change size, color or other information after the order is placed.

If the order is not shipped please contact the seller in the order tab there is a support button next to the specific order and inform him before your parcel dispatch.

The item didn’t arrive or is defected.

No worries things happen. Snatchu has you covered here. The first step is to contact the seller from your order menu by clicking the support button next to that order. Give him the chance to make it right. He may resend you the item or refund you. It is mandatory to contact seller first.

How long will delivery take?

It usually takes from 21 days up to 60 days depending on season weather delays and shipping method the seller choose. You can contact seller before purchasing.

What kind of payment methods Snatchu accepts?

At the moment we accept only PayPal and Credit Cards. All payments are handle by PayPal so please read their policies before purchasing. You can find PayPal policies here

How can I order?

he process is so easy and fun

  • Just select the product you like.
  • Add your product to the cart.
  • From there choose quantity then
  • Press checkout and enter required information
  • Hit PayPal Checkout button and choose to login with PayPal or pay with Credit Card.

There you have it wait for your goods to arrive.

My account was charged but the order is not placed.

Please check your bank account and make sure that you were actually charged. If no order was placed usually the amount will be returned on your credit account.

However Contact us anytime you feel like.

How to cancel my order if not shipped yet.

To cancel your order you have to contact the seller. Go to your dashboard and select orders. Find your order and press support button.

I am register but i cant find a way to sell my products in the site.

Easy you have to become a seller. Go to your Dashboard you will find a Become Vendor button. Or press the Sell on Snatchu button next to account button on top of the page. Complete the required information and that’s it. Please read our seller policies.

Tracking my order

Sellers will usually give tracking number and website to track it if parcel is eligible with a registration number!